Congratulations to IMQ-accredited ambulatory facility San Bernardino Medical Group on ranking second overall in patient care in the Inland Empire, according to Consumer Reports Magazine!
SBMG was ranked in a report conducted by the California Healthcare Performance Information Systems on medical groups all over California, with patient responses coming from nearly 59,000 adult patients statewide. The survey asked about aspects of their health care experience, such as access to care and how well doctors communicate with patients, and results were divided by geographic region. The full results of the CHPI study can be found online or in the February 2014 issue of Consumer Reports.
According to the study, seventy percent of respondents who receive care at SBMG gave it a nine or a ten, on a one-to-ten scale, in terms of the general patient experience. In particular, SBMG earned top scores in Coordination of Care and Helpfulness of Office Staff, with additional kudos in Communication with Patience and Timely Care and Service.